Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: * Provide accurate and timely information across a wide range of council services * Handle customer enquiries via phone, email, and in person * Promote and guide users on digital self-service platforms * Manage cases to resolution using internal CRM systems * Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: * Strong understanding of Housing Benefits, including: * Specified accommodation * Supported housing * Accommodation-exempt schemes * Knowledge of Council Tax, Business Rates, and Housing Advice * Experience using local authority systems (e.g., Northgate, Jadu, (email address removed)) * Familiarity with exempt and supported accommodation claims Person Specification: * Proven background in customer service, ideally in the public sector * Excellent communication, empathy, and problem-solving skills * Proficient in using digital tools and CRM systems * Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd