HEAD OF QUALITY
CREWE
UP TO £80,000 + RAPIDLY GROWING BUSINESS
THE OPPORTUNITY
Due to continued growth, and ambitions to exceed £250 million turnover within 4 years, my client have an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance and customer service.
You will spearhead not only process change, but a new cultural expectation around quality for customers. The business is well established, having been in the market over 40 years they are a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa £70 million turnover, with the aim to hit £250 million in 4 years.
If you are an experienced Quality Manager, Head of Quality, Quality Lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!
THE ROLE
* Own the end to end customer journey and service quality
* Leading on the analysis of customer feedback and complains to identify improvements
* Establish KPIs to be implemented to benchmark quality and regularly reporting on them
* Implementing internal quality standards across customer service, manufacturing and logistics
* Driving a true right-first-time culture across departments
* Reviewing existing processes, identifying require changes and improvements and implementing where needed
* Taking ownership of the QMS
* Leading on internal and external audits, including ISO
* Managing the ISO 9001 compliance across the business
* Leading on customer service to improve responsiveness and process and align the department with quality objectives
* Creating and driving a culture of accountability and leading by example
THE PERSON
* Proven experience in a Quality Manager, Head of Quality, Quality lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or similar role
* Must have experience in a manufacturing and assembly environment and demonstrate strong understanding of quality processes in these areas
* Have experience working on an ERP system
* Previously worked for a £150 million turnover business with an understanding of managing quality in a business of this scale
* Confident to drive a quality around culture as the first solely quality dedicated hire in the business
* Be capable of making an impact across a diverse range of processes
We are an equal opportunities employer and we never charge candidates a fee for our services.
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