We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role:
You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants homes.
Key responsibilities of an Income Officer include:
* Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
* Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
* Negotiating repayment plans and providing budgeting and welfare advice
* Taking appropriate legal action where necessary, including preparing cases for court
* Working closely with Housing Officers, Support Services and external agencies
* Ensuring accurate case recording and compliance with organisational policies and procedures
* Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
1. Has experience working in...