The post-holder is responsible for the provision of high quality and comprehensive day-to-day clinical, administrative, and clerical support within the Radiotherapy department. The individual is expected to carry out delegated clinical, administrative, and clerical support and to ensure appropriate care, information and support is given to all patients and their carer's. The provision of comprehensive support for treatment machines, pre-treatment imaging, and out -patient clinics held within The Christie network through the efficient management of workload to achieve a high standard of patient care. Provide reception cover for the department as well as collation, input, and analysis of relevant patient data while problem solving and communicating effectively. Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy, urinalysis, ECG, taking glucometer readings and changing simple dressings. The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety Legislation
Planning and Organisation
~ Triage and management of booking forms, booking, and scheduling of radiotherapy planning and treatment across all site
Patient Care
~ Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages
Manual handling tasks as required
Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.
Knowledge, training, and experience
~ Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
To assist and support radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.
Liaises between all Christie radiotherapy centres, host sites and community where appropriate
Knowledge, training and experience
Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals.
Data input and radiotherapy completion tasks
Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Complies with policies, procedures, rules, regulations and departmental protocols.
Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed
Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings.
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.
Cover the reception desk as needed, answering internal or external telephone calls.
Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.
Planning and Organisation
Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
Books patient transport where applicable and deals with transport queries
Booking and scheduling of physiotherapy and complimentary therapy and support services on site
Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas.
Using patient management system, ensure all radiotherapy appointments are recorded on Medway.
Where appropriate use the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment.
Pre-treatment imaging support
Provide continuity of support during the absence of other clinical support workers, and booking team members
Clinical and clerical support for all clinics in the Christie network, including AHP services.
Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation.
Patient Care
~ Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients clinical care packages.
Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. Manual handling tasks as required
Working hours must be flexible to the needs of the service, this may include working weekends.
Expected to participate in all shift patterns
Teaching/Training
Attends all relevant mandatory training courses
Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required.
Assists in the training and/or orientation of clinical support worker and any other students
Complete Christie Care Certificate as mandated by the Trust.
Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
To assist and support radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.
Liaises between all Christie radiotherapy centres, host sites and community where appropriate
Knowledge, training and experience
Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals.
Data input and radiotherapy completion tasks
Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Complies with policies, procedures, rules, regulations and departmental protocols.
Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed
Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings.
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.
Cover the reception desk as needed, answering internal or external telephone calls.
Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.
Planning and Organisation
Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
Books patient transport where applicable and deals with transport queries
Booking and scheduling of physiotherapy and complimentary therapy and support services on site
Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas.
Using patient management system, ensure all radiotherapy appointments are recorded on Medway.
Where appropriate use the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment.
Pre-treatment imaging support
Provide continuity of support during the absence of other clinical support workers, and booking team members
Clinical and clerical support for all clinics in the Christie network, including AHP services.
Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation.
Patient Care
~ Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients clinical care packages.
Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. Manual handling tasks as required
Working hours must be flexible to the needs of the service, this may include working weekends.
Expected to participate in all shift patterns
Teaching/Training
Attends all relevant mandatory training courses
Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required.
Assists in the training and/or orientation of clinical support worker and any other students
Complete Christie Care Certificate as mandated by the Trust.
Educated to GCSE level in Maths and English or equivalent qualification
Vocational Healthcare Qualification at level 3 or willingness to work towards
Completion of Care Certificate or willingness to work towards
Experience of working in a customer service or patient related environment
Experience of using multiple healthcare IT systems
Effective communication and Customer/patient care skills
Ability to demonstrate and share care skills to more junior health care support workers
Phlebotomy/Cannulation skills
Understanding of the healthcare support worker role in an Outpatient setting
Knowledge of Microsoft Office applications
Evidence of recent training
Previous experience of Oncology patient management systems
Able to work shift patterns and Bank Holidays
Educated to GCSE level in Maths and English or equivalent qualification
Vocational Healthcare Qualification at level 3 or willingness to work towards
Completion of Care Certificate or willingness to work towards
Experience of working in a customer service or patient related environment
Experience of using multiple healthcare IT systems
Effective communication and Customer/patient care skills
Ability to demonstrate and share care skills to more junior health care support workers
Phlebotomy/Cannulation skills
Understanding of the healthcare support worker role in an Outpatient setting
Knowledge of Microsoft Office applications
Evidence of recent training
Previous experience of Oncology patient management systems
Able to work shift patterns and Bank Holidays
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Christie NHS FT
Radiotherapy Withington Support - E00710
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