DIGITAL JOURNEY MANAGER
(CX, Service Design, Product)
* £390.00 pd
* Inside IR35
* 12 months
* 3 days on-site
* London, Zone 1
Key Responsibilities
Customer Journey Ownership
* Lead the design, delivery, and optimisation of the end-to-end customer journeys (e.g., on-boarding, purchase, adoption, support…).
* Define vision and KPIs for digital journeys, ensuring alignment business and customer.
* Act as the voice of the customer – insights, data, and feedback to lead improvements across digital touch-points.
Digital Strategy & Execution
* Translate strategy into actionable road-maps, collab with product, design, engineering, and marketing.
* Drive personalisation and segmentation strategies to create differentiated experiences for different customers.
* Ensure all digital journeys are compliant, accessible, and aligned with the brand promise.
Performance & Optimisation
* Monitor journey performance using analytics and customer feedback, identifying friction points and opps.
* A/B, multivariate testing to optimise customer experiences.
* Report on performance metrics to leadership, highlighting successes and areas for improvement.
Get in touch to get the full description – hdeburghmound@welovesalt.com – and apply.
Job Information
* Job Reference: JO-2509-356071
* Salary: £380.00 - £390.00 per day
* Salary per: day
* Job Duration: 12 months
* Job Start Date: ASAP
* Job Industries: Design Jobs, Product Jobs, UI & UX Jobs
* Job Locations: Greater London
* Job Types: Contract
Apply for this Job
To apply, please contact us with your name and CV information to be considered for this role.
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