Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Part Time 15 and 18.75 hours per week
R oles that require PVG Membership
Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,285 per annum / £ 16.64 per hour)
The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.
Job purpose/about the role
The purpose of this role is to ensure that all enquiries made to the Customer Response Team, are handled appropriately and effectively, with first class customer care.
The post holder will play a key role in the digital and assisted digital programme ensuring that customers are supported where required and access council services in a manner appropriate for their needs.
The post holder will demonstrate excellent communication and digital skills, work to a high level of accuracy and have a strong customer service ethos.
The post holder needs to hold as a minimum:
* Not applicable.
The postholder is able to demonstrate:
* Working under pressure in a busy environment whilst delivering a high standard of customer service.
* Consistently meeting service targets.
* Using IT systems and standard ICT packages, such as the Microsoft Office suite of
software.
* Practical approach to problem solving.
About Us
Please see the Job Profile for further details.
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contactAskHR@aberdeencity.gov.uk .
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families:armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:
* have a disability as defined by the Equality Act 2010 (all jobs)
* looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
* are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
* have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
* are New Scots aged 16-24 and are applying for any apprenticeships
Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.
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