Overview
Job Title: Temporary Accommodation Team Leader (Interim, 3-6 months). Location: London / Hybrid. Contract: Interim / Fixed Term (3-6 months).
About the Role: We are looking for an experienced Temporary Accommodation Team Leader to manage and motivate a team delivering high-quality housing services under Part VII of the Housing Act 1996. You will oversee the operational delivery of our Temporary Accommodation (TA) service, ensuring properties are suitable, standards are met, and residents receive excellent customer care.
Responsibilities
* Lead and manage a team, including: 2 x Temporary Accommodation Complaint Officers; 2 x TA Review Officers (Suitability Reviews); 3 x TA Property Inspectors.
* Conduct and oversee reviews and assessments of accommodation suitability under Part VII Housing Act 1996.
* Handle and resolve complaints, Members' enquiries, and complex customer issues effectively.
* Monitor contractor and provider compliance, ensuring quality standards are maintained.
* Deliver exceptional customer service to residents while improving service outcomes and efficiency.
About You
* Strong knowledge of Part VII Housing Act 1996, especially S.188 and S.193.
* Proven experience managing staff in a housing or temporary accommodation service.
* Skilled in complaint handling, service improvement, and quality assurance.
* Excellent communication, collaboration, and leadership skills.
* Able to hit the ground running and deliver results within 3-6 months.
Apply
If you're passionate about delivering high-quality housing services and supporting vulnerable residents, we'd love to hear from you.
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