At the Heart of England Co-operative Society, we are a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals.
The role covers the Rugby area. The successful candidate will be able to work well as part of a team as well as working to their own initiative. We require someone who can work well under pressure whilst maintaining a sympathetic manner and being sensitive to the needs of others. Working 39 hours per week, which will include weekends and the on-call rota, reporting to the Head of client services you will deliver the highest standards in client care through exceptional service being delivered throughout the key stages of the funeral journey in line with the Heart of England client service processes, policies, and business standards, and contribute to the financial success of the business.
Responsible for:
1. Being an Ambassador for the Funeral Division and the Society as a whole, at all times
2. Assisting covering duties outside normal business hours (i.e., nights, weekends, and statutory/customary holidays)
3. When required to delegate tasks to Community Funeral Directors and Personal Funeral Advisors to achieve exceptional client service
4. Supporting fi...