Job Ref: BAL1892
Branch: BCG
Location: Balhousie Care Group, Perth
Salary/Benefits: £55-£60k
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 24/09/2025
Closing date: 26/10/2025
As an Operations Support Manager, you'll play a central role in ensuring our care homes deliver the highest standards of safe, person-centred care. Working closely with our Home Managers and care teams, you'll provide operational and clinical support, and when required, you'll step into Home leadership to maintain stability and continuity. You'll also help drive continuous improvement across our services.
This is a dynamic and influential role where no two days are the same. You'll support managers in strengthening performance and compliance, mentor teams to grow and succeed, and occasionally act as interim manager to ensure homes remain well-led during periods of change. By working across multiple homes, you'll help maintain consistency, stability, and excellence in care - making a real difference to both residents and colleagues.
Key Responsibilities:
* Ensure strict compliance with Care Inspectorate regulations, legislation, and company policies.
* Undertake audits, review care plans, and develop action plans to uphold quality and best practice.
* Provide operational support to Care Home Managers, including cover during periods of absence.
* Mentor and guide managers, fostering a culture of accountability, growth, and continuous improvement.
* Support recruitment, induction, and retention of colleagues across services.
* Assist with HR matters including absence management, performance, and staff development.
* Contribute to the development and delivery of strategic and operational plans.
* Build strong relationships with residents, families, colleagues, regulators, and external partners.
* Take part in the on-call rota, providing advice and guidance in emergencies.
About You:
To join us as an Operations Support Manager, you'll bring strong leadership skills, a commitment to quality, and a passion for person-centred care. You'll have a successful track record at management level in a care home environment, with the confidence to support and mentor others while ensuring high standards are consistently met.
You'll also bring:
* A management qualification in Health Social Care (or equivalent experience).
* Experience working with the Care Inspectorate (or equivalent regulator) and external partners.
* Evidence of up-to-date training and CPD.
* Excellent communication skills, both written and verbal.
* Strong understanding of regulatory standards.
* A positive, flexible, and adaptable approach.
* High levels of integrity and commitment to quality care.
All offers are subject to satisfactory references and a PVG check.
What BCG Offers:
* 36 days annual leave inclusive of bank holidays
* Company Pension Scheme
* Colleague Discounts – access to hundreds of offers through our award-winning Colleague Rewards Platform
* WageStream – financial wellbeing and flexible access to pay when you need it
* Wellbeing Support – free independent and confidential Employee Assistance Programme
* Personal development and career progression opportunities
* Access to the Blue Light Card discount scheme
* Refer-a-friend bonus
* Paid enhanced PVG application
* Flexible schedules
* Free on-site parking
Join us at BCG, where your leadership, integrity, and passion will be highly valued. Become part of a supportive and rewarding community that delivers Care that makes the difference.
INDH1