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"In your actions, don’t procrastinate. In your conversations, don't confuse. In your thoughts, don’t wander. In your soul, don’t be passive or…
Service Delivery Associate
Join the Service Delivery team at a leading IT reseller, supporting a portfolio of managed service clients across the UK. In this role, you'll manage the shared client inbox, coordinate service responses, report on SLAs, and ensure consistent, high-quality support. It's a great opportunity for someone with a passion for customer service, strong organisation skills, and an eye for detail.
What’s on offer:
Hybrid working (3 days in / 2 days remote), 25–30 days holiday + bank holidays + 2 weeks optional unpaid leave, subsidised healthcare, top-spec tech setup, training and mentorship programme, social events, and performance incentives (spot prizes, vouchers, holidays).
What we’re looking for:
* 1–2 years in a customer-facing or service delivery role (ideally in IT)
* Strong written and verbal communication skills
* Excellent organisation and time management
* Detail-focused, proactive, and passionate about customer excellence
If you're looking for a hands-on service operations role in a supportive, growth-focused team, this one’s for you.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Customer Service, and Strategy/Planning
* Industries
IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Design Services
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