Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple‑award winner. We started in car‑park management and now expand into new verticals, disrupting industry norms and elevating our sector with technology‑led solutions that deliver measurable business impact for clients and improve everyday travel and parking experiences.
Position
We are looking for an experienced Account Manager who thrives on creativity and innovation, delivering tailored, out‑of‑the‑box solutions to meet client needs. You should be an ambitious, self‑driven professional with a proven history of success in B2B client‑facing roles. Your exceptional communication skills and ability to think on your feet will enable you to navigate and resolve client challenges with ease and efficiency. As an integral part of the Account Management Team, you will play a critical role in advancing business development efforts and driving the Group’s success during an exciting phase of growth and expansion.
Responsibilities And Duties
* Retention: formulate and execute effective plans to protect and defend key accounts.
* Growth: drive continued sales, improvement, innovation, profitability and growth.
* Competition: evaluate our wallet share and ensure it is maximised.
* Client champion: proactively support our client’s social value initiatives.
* Collaboration: partner with sales colleagues to identify new opportunities.
* Visibility: conduct client presentations, site visits and attend offices on a regular basis.
* Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and issues communicated in a timely manner.
Requirements
* Previous experience as an Account Manager, with a solid understanding of client relationship management.
* Proven success in a B2B customer‑facing environment, demonstrating measurable results.
* A passion for tackling new challenges and continually raising the bar to strengthen client relationships.
* Ambitious, forward‑thinking and innovative, with a proactive approach to driving positive change.
Agena Values
* Ambitious: we aim for world‑class service.
* Disruptive: we’re here to change the industry.
* Ethical: we do things for the right reasons.
* Insightful: we use research to guide our decisions.
* Collaborative: we’re better when we work together.
* Innovative: we help people see things differently.
Other Information
* Salary: £31,610.30 per annum (Year 1: estimated uncapped bonus on performance £3,000).
* Hours: 40 per week; Monday – Friday 9am – 5.30pm.
* Location: Lancing with hybrid flexibilities after probation period.
* Free onsite parking. Smart casual office dress code.
* Application – Competency Based Interview – Task.
* Must be able to legally live and work in the UK without sponsorship.
* Postholder may be required to travel to external meetings on occasion by most effective means available.
Benefits
* Enjoy Benefits platform: discounts on gym memberships, travel bookings, high‑street vouchers and days out.
* Technology benefits, wellness benefits, health‑care plans and car lease benefits.
* Incremental holiday increases for long service.
* Two volunteering days a year.
* Training, learning & development and apprenticeship options throughout your career.
* Employee Assistance Programme – 24/7 confidential counselling.
* Cycle‑to‑work scheme.
* EV charging points at office locations.
* Regular team / company socials, events from breakfasts for charity to social drinks in the local office, book clubs, environmental initiatives and lunch & learns.
* Carbon‑neutral certification and ISO accreditations for Quality, Environmental and Information Security Management.
* Mindful Employer commitment to supporting mental health at work.
EEO Statement
The Agena Group is proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier‑free recruitment process and will provide reasonable adjustments and support for neuro‑diverse applicants or those with a disability or long‑term condition. We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, a DBS check may be conducted and, with consent, we may liaise with a probation officer if relevant. A criminal record does not automatically disqualify candidates.
No agency speculative contact - thank you.
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