Customer Complaints Handler – Hybrid | £27,000 + Benefits | Warwick, Warwickshire
We’re seeking an experienced Customer Complaints Handler to join a well-established organisation in Warwick. If you have a background in complaint resolution or customer service and can handle sensitive situations with empathy, professionalism, and clarity, this role offers an excellent opportunity to progress your career.
What’s in it for you:
Salary of £27,000
25 days annual leave
Private healthcare, critical illness cover & death-in-service cover
Employee Assistance Programme
Staff discounts & social events
Hybrid working (2 days from home, 3 days in the Warwick office)
No weekends or shifts – 830 am to 5 pm Monday to Friday
Free on-site parking & easy access to Warwick Parkway Station
Supportive team culture with full training and ongoing development
Your responsibilities as a Customer Complaints Handler:
Manage and resolve customer complaints from first contact to final conclusion
Conduct thorough investigations to ensure fair and timely outcomes
Draft clear, professional final response letters
Carry out root cause analysis to improve processes and customer experience
Ensure compliance with FCA regulations and industry standards
What we’re looking for in a Customer Complaints Handler:
Previous experience handling complaints (regulated industry experience desirable)
Strong written and verbal communication skills
Experience in producing professional, well-structured final resolution letters
Knowledge of FCA guidelines (an advantage)
Proactive, customer-focused approach with strong problem-solving skills
If you are looking for your next career move in Customer Complaints, this role offers a good work life balance and excellent training