The Job Summary:
Wrightbus is the fastest growing production company in Europe. We are looking for a Customer Sales Team Leader - All Service One. The Customer Sales Team Leader will lead the customer service team in the delivery of outstanding service to our customers ensuring the best possible service is delivered and maintained.
The Role:
* Lead the customer service team in the delivery of outstanding customer service.
* Ensure the team are motivated and excited to deliver the best possible result for our customers and for the business.
* Weekly communication with each of our top fifteen customers updating them of delivery expectations for parts on order.
* Management of accounts assigned to you to make sure orders are processed through the system to delivery in as short a timeframe as possible.
* Communication with customers and external sales teams to ensure both are aware of when they will receive their parts.
* Aftermarket part sales administration, including upload of sales orders onto Sage.
* Ensure the accuracy of sales orders and invoices.
* Work closely with the purchasing team to provide pricing and commercial terms to international customers in an efficient and timely manner.
* Complete part tenders, request for quotation and price requests via customer portals, or directly by email.
* Provide customers with accurate estimated time of arrival for parts on back order.
* Liaise with technical departments to resolve customer technical enquiries.
* Advise customers of obsoleted parts, or parts which have been superseded.
* Create credit notes for faulty parts, over-charged items and discrepancy claims, as applicable.
* Compile monthly sales reports, KPI reports or other ad-hoc reports as required
* Ensure that all systems are kept accurately up to date in a timely manner.
* Follow the escalation process in relation to any queries you are unable to directly resolve
The Requirements:
* 2 x A-Levels at Grade C or above
* Demonstrate 2 years’ experience in a similar position, with experience processing customer orders.
* Proven experience of dealing with customers via telephone & email.
* Competent in use of MS Office.
* Strong communication skills and a problem-solving disposition.
* Capable of prioritising workload and work efficiently.
* Ability to work on own initiative or as part of a team.
* Approachable and customer-focused.
* High level of accuracy and attention to detail.
* Flexible and adaptable.
* Able and willing to work overtime when required.
The Benefits:
* Discretionary bonus
* Life Insurance
* Medicash scheme
* Discount with local businesses e.g. Galgorm Spa Resort and McAtamney’s.
* Free car parking
* Canteen
* Career progression
* Professional development
* Flexitime
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