Who We Are
ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our second year in a row on Inc.'s list of Best Workplaces. At ButcherBox, we believe in better. That’s why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members’ doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever.
We’re working to build a world that’s better for all, and we’re inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We’re always looking for outstanding people to join our mission!
About the Role:
Reporting to the Strategic Sourcing Manager, the Associate Retail Coordinator is responsible for maintaining high levels of service to the company’s retail customers. You will oversee the execution of customer orders from receipt through delivery, including reviewing and processing orders, monitoring inventory availability, ensuring accurate and timely fulfillment of products, and providing exemplary customer communications and service. This role serves as the critical liaison between our retail customers and our internal operations teams to facilitate efficient order processing, optimal procurement, raw material supply planning and inventory management strategies, streamlined fulfillment and logistics, as well as timely and effective issue resolution. The ideal candidate is organized, detail-oriented, proactive, and customer-focused.
Key Responsibilities:
Order Management
•Receive, review, and enter orders from customers into the system.
•Confirm orders and communicate any changes or discrepancies to appropriate stakeholders.
•Maintain accurate records of customer requirements and delivery timelines.
Supply / Inventory Planning:
•Consolidate customer orders and communicate needs to the supply planning team to schedule raw material procurement.
•Monitor inventory levels and forecast needs in collaboration with the supply planner.
•Monitor shelf-life of all finished products.
•Track the status of finished products from order to delivery, ensuring timely availability.
Logistics & Tracking:
•Track and manage the movement of finished products to distribution facilities.
•Coordinate with processing facilities and logistics to ensure timely and efficient delivery.
•Monitor and report on truck status and resolve any transportation delays or issues.
Customer Communication & Support:
•Serve as the primary point of contact for customer inquiries, order changes, delivery updates, and issue resolution.
•Provide timely updates on order status and expected delivery schedules.
•Address and resolve customer complaints or concerns professionally and efficiently.
Cost Tracking & Financial Maintenance:
•Track internal raw material and production costs to ensure accurate costs of finished products.
•Monitor customer margin performance and support efforts to protect and improve profitability while maintaining highest quality.
•Track profitability targets through cost and margin analysis of raw materials through finished goods and yields.
Promotional Planning:
•Collaborate with VP of New Markets, Sales, Marketing and Customers to plan and support promotional meat campaigns.
•Align supply availability and procurement timing with promotional timelines and volume spikes.
Reporting & Analysis:
•Generate reports on order trends, inventory availability, and delivery performance.
•Analyze data to identify opportunities for improvement within procurement and fulfillment processes.
Requirements:
•5+ years of experience in operations planning, procurement, inventory management and/or logistics, preferably in perishable, fresh food or meat industry and within a retail environment.
•Strong understanding of customer order management, inventory planning, distribution and logistics within a retail environment.
•Excellent communication and interpersonal skills with a customer-first mindset.
•Strong organizational and time management abilities with attention to detail.
•Proficient in Microsoft Office Suite; experience with ERP and Supply Chain Planning systems a plus.
$108,000 - $118,000 a year
What We Offer
Our Values
We are a mission-driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world.
Benefits
•Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits
•Financial: 401(k) with generous employer match
•Annual bonus based on company performance
•Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
•Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp
•Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
•Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more
ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. Please click here if you need to request an accommodation for your interview.
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