Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.
The Legal Support Portal Administrator is responsible for the processing of LSO tickets and portal tasks to include proof of address, payment on account, verification of ID, signed T&C's, to ensure sufficient client due diligence. This role plays a significant part in risk management within the firm. It includes liaising with clients and fee earners to successfully onboard clients.
We work Monday to Friday 9am – 5pm, offering 26 days holiday, plus Bank Holidays, Pension, Company Events and a commitment to Training and Development opportunities.
The Role:
Portal tasks
* ID Checks
* AML checks
* Data integrity checks
* Conflict checks
* Live status file opening
* File opening Issue resolution
Client Portal Helpdesk
* Answering phone calls from clients addressing their issues using the client portal system
* Responding to online chats from clients supporting their issues using the client portal system
* Working with IT/Dev/external suppliers to address technical issues with the site
* Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
The Person:
* Acute attention to detail
* Ability to multitask
* A professional, honest, flexible and reliable attitude and approach
* Ability to work in a fast paced, high pressured environment
* Customer focus with a proactive "can do" attitude
* Strong communication skills & ability to communicate at all levels and across all departments
* Able to work within a team as well as independently
* Able to demonstrate initiative, strong work ethic and ability to problem solve
* Ability to prioritise workload
* Willingness to learn new skills and adapt to change
* Have a good understanding of the Microsoft office and case management systems
* Ability to travel to other offices to provide support when required
Taylor Rose will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.
Company Core Values:
* Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
* Integrate: Bring together people and systems into a cohesive force
* Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
* Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Job Type: Full-time
Pay: £25,207.00-£26,500.00 per year
Benefits:
* Company pension
* Referral programme
* Sick pay
* Work from home
Language:
* English (preferred)
Work authorisation:
* United Kingdom (required)
Location:
* Croydon CR0 4NG (preferred)
Work Location: In person
Reference ID: JTHSCR