Social network you want to login/join with:
Energis is currently recruiting an IT Infrastructure Engineer on behalf of our client based in Newtownabbey.
Reporting to the Head of Infrastructure the successful applicant will build relationships with on-site management teams and IT users, providing Infrastructure third-line support covering desktop, server, networking and security systems.
Responsibilities:
* On-site infrastructure support and maintenance
* Incident management and service request delivery in line with IT department SLAs
* Project assistance for site infrastructure and software changes
* Problem management, including root cause analysis and pro-active identification of site risks / issues
* Contribute to service improvement plans for site IT delivery and infrastructure support services
* Implement changes in line with the IT change management process and CAB
* Build close relationships with IT team and users
Criteria:
* Extensive experience working within an IT Service / Infrastructure team
* An understanding of modern IT Infrastructure technologies and tools including Cloud, M365, networking, security systems
* Experience in the support of MS Azure and M365 technologies
* Experience in basic networking and switch management
* Experience in IT hardware installations
* Experience in maintaining on-site server / communications room equipment
* Excellent customer service and communications skills
* Ability to build strong relationships with IT users and business managers
* Driving License and transport required
* Previous experience working to ITIL best practice, ITIL Foundation qualified (desirable)
In return you will be offered a challenging role with a salary of £30 - 40k depending on experience.
#J-18808-Ljbffr