Your new role
We are looking for a professional, customer-focused Property Damage Support Agent to join
our fast-paced customer service team. In this role, you will be the first point of contact for
customers regarding claims raised through drivers, delivery centers, or direct reports. Youll
use your communication skills, empathy, and problem-solving abilities to guide customers
through the claims process, manage expectations, and support resolutions whether or not
liability is accepted. If you thrive in a dynamic environment and enjoy building trust through
clear, professional conversations, wed love to hear from you.
What you'll be doing
? Contact customers via phone and email to discuss claims raised through drivers,
delivery centers, or reported directly.
? Hold professional, empathetic conversations to gather full claim details and provide
clear guidance.
? Communicate decisions where liability is not accepted, ensuring calm, clear, and
professional dialogue.
? When liability is accepted, discuss the appropriate resolutionmonetary allowance
or repair through a specialist.
? Develop an understanding of allowance levels for different types of damage.
? Negotiate with customers who may not accept the initial offer, outlining our
obligations and managing expectations.
? Work to s...