Customer Service Administrator
Full-time office working in Droitwich
Working Hours: 37.5 hour working week, 8am-4pm/9am-5pm
Temp-perm opportunity
Pay Rate: Up to £13.80 per hour dependant on experience
Are you an organised and motivated individual with a passion for customer service and IT strength? We are looking for a Customer Service Administrator to proactively manage customer needs, expectations, and requirements, ensuring service level agreements are met and maximising opportunities to increase business revenues.
DBS will be undertaken for a successful candidate
Customer Service Administrator - Duties & Responsibilities:
* Delivering outstanding customer service, including handling enquiries, order progression, quotations, billing, and issue resolution.
* Liaising daily with management, team leaders, and operational staff.
* Using multiple IT systems to resolve issues.
* Overseeing projects on and off-site and developing strong relationships with key customers and internal staff.
* Acting as a key point of escalation for day-to-day issues, ensuring operational procedures are followed to maintain current accreditations.
* Maintaining high levels of security awareness and promoting health, safety, and environmental best practices.
Customer Service Administrator - Skills & Requirements:
* Up to date DBS (preferred but not essential) - However a DBS will be required to be carried out.
* Proven administration and IT literacy, including proficiency in Microsoft Office.
* Excellent customer service skills on the phone and face-to-face.
* Ability to thrive in a target-driven environment while maintaining quality standards.
* Strong team player with excellent communication and problem-solving skills.
* Self-motivated with a proactive approach to workload management.
If you are available immediately and happy to work on a temp-perm contract, apply today!
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