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Case & Management Support Officer (Hybrid), Yeovil
Location: Yeovil, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference:
09e7895dbaf0
Job Views:
5
Posted:
27.05.2025
Expiry Date:
11.07.2025
Job Description:
Case & Management Support Officer (Hybrid) needed in Yeovil, £12.65ph
PAYE – Reference: RQ1530927
This role is maternity cover in the Environmental Health and Licensing business support team until 31/12/2025.
There will be some on-site working required, approximately 1 day a week, initially more for training, at the offices in Yeovil.
Main responsibilities include:
* Working as part of a multi-skilled case management and service support team to deliver statutory and non-statutory processes efficiently, providing high-quality, improving service for internal and external customers, ensuring adequate cover during opening hours.
* Being the first point of contact for all service requests, including processing applications, notifications, queries, and complaints, acting as case officer according to procedures, focusing on customer service. Responsibilities include case investigation, problem solving, and case conclusion within statutory and service standards.
* Maintaining regular contact with businesses and the public, investigating cases, offering advice, negotiating, and influencing behavior to achieve satisfactory outcomes under supervision.
* Identifying the best methodology to process applications and resolve service requests, negotiating with stakeholders and seeking advice from senior officers when needed.
* Using experience and technical knowledge to case manage and resolve requests supported by legislation and procedures, exercising discretion within policy guidelines.
This is a full-time, temporary contract role.
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