Head of Customer Service and Roastery Administration
Two Chimps Coffee
Oakham LE15 6QF
37.5 hrs per week, permanent.
£25,800 per year
Hi We're Two Chimps Coffee, a specialty coffee roastery based in Oakham, and we're on a mission to provide our customers with the best tasting brews while keeping our planet and farmers our top priority.
We're on the lookout for a fantastic new team member to join us as our Head of Customer Service and Roastery Administration If you're an enthusiastic person who loves helping and connecting with others, this could be the perfect fit for you
What will you be doing?
· Be a Two Chimps brand champion
· Reception Style duties/front of house.
· General admin duties such as answering the main roastery phone/emails, covering issues such as customer troubleshooting, managing and amending customer orders, etc.
· Give great customer service to maintain our 5-star rating.
· Logistics and planning, such as planning routes for our delivery driver, communicating with Royal Mail when needed.
· Wholesale calls each week with new and existing customers, creating invoices, and taking payments.
· Customer care calls.
· Website admin and simple website maintenance.
· General assistance in the roastery during busy periods, which includes packing coffee and holiday cover.
About you
· Great time management and work ethos.
· Self-motivated.
· Confident and kind.
· Empathetic towards customer situations.
· Trustworthy, honest, and reliable and an enthusiastic team player.
Skills needed
· General computer skills and proficiency in Word, Outlook and Excel.
· An interest in Wordpress.
· Technologically literate.
Benefits
· Employee discount
· Additional leave
· Store discount
· Company pension
· Casual dress
· On-site parking
Your dream job? Get in touch today Please apply with both a CV and cover letter.
Application deadline:
Friday 12th September 2025
Why work with us?
We are a tight-knit team built on open communication, with a casual and fun atmosphere. With weekly team meetings, we always listen and value everyone's input. We even give you the day off on your birthday (just don't forget to bring us in some leftover cake) Not to mention a cheeky employee discount on all our goodies, say hello to speciality coffee.
Job Types: Full-time, Permanent
Pay: £25,800.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Sick pay
* Store discount
Work Location: In person
Application deadline: 12/09/2025