Overview
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.
For more information, visit www.jaggaer.com
Principal Responsibilities
* Use extensive product and industry knowledge to effectively manage a portfolio of assigned projects to implement JAGGAER software solutions. Assigned projects at the senior level are typically large, high-profile, complex projects that involve the implementation of multiple JAGGAER solutions.
* Independently develop and maintain project plans and supporting documentation that track progress against project deliverables, tasks, and activities.
* Lead client and project team members to implement JAGGAER software solutions.
* Lead the project team to define and document client business requirements.
* Facilitate solution and process workshops to identify client business objectives, define project goals, and provide a plan for maximizing the value of the solution.
* Take the lead to drive collaboration with other JAGGAER departments to address and resolve client issues.
* Proactively and consistently identify, mitigate, and manage project risks, including s/w resolution, scope challenges, and project delays. Is often able to avoid issues with early identification of risks.
* Ensure a successful client transition from Professional Services to Support.
* Manage all project controls, including: budget vs actual for project hours, forecast accuracy, revenue attainment with a high degree of accuracy, and minimal or no support.
* Proactively manage and document changes to project scope that have an impact on the company’s resources, time, and/or financial commitments via a change order process. Independently negotiates and writes the Change order and completes the approval and posting process.
* Serve as a leader within the group to provide day-to-day work direction, assistance, mentoring, and coaching to other team members.
* Manage internal and client communication of appropriate project information, including communication with senior-level and executive management.
* Establish and manage relationships with clients to sustain a strong business connection.
* Develops and leads the adoption of best practices.
* Effectively manages stretch assignments beyond client projects.
Position Requirements
* Bachelor's degree preferred
* 6+ years of business experience with 4+ years of demonstrated experience in application implementations /providing consulting services in a client environment.
* 4+ years of eProcurement, Supply Chain, or Contract Lifecycle Management software application experience is preferred.
* Significant experience implementing software-as-a-service(SaaS) software solutions or ERPs with systems integration preferred.
* Excellent project management, interpersonal, negotiation, communication, presentation, documentation, and problem-solving skills.
* Must be able to learn quickly, make strong individual contributions, and handle multiple projects simultaneously in a team environment.
* Ability to consistently act independently, take initiative, and drive tasks and issues to resolution.
* Strong, executive-level presence and experience in facilitation.
* Excellent written and verbal communication skills are a must. Will work extensively over the phone and in person with clients and suppliers. Hands-on experience with project management methodologies; Waterfall is preferred.
* Business automation and workflow process development are desirable.
* Proficient in the use of PowerPoint, Project, Visio, Excel, and Word, as well as other typical business productivity tools.
* Will be required to travel domestically and internationally. Travel ranges from 10-20%.
* Is experienced, confident, articulate, succinct, and professional, and has executive presence, sound judgement, and critical thinking skills.
* Innovative, forward-thinking, develop and scrutinise best practices.
* Early adopter and able to influence change.
* Successfully manage a changing environment.
Our Offer
* International and professional environment with global career opportunities. Social and friendly office located in the heart of Farringdon, London
* Trust-based flexible work culture, and rewarding commission and bonus schemes
* "Work from abroad" policy for up to one month per year, Birthday day off, and two extra paid leave days for volunteering, Private health insurance, dental insurance, and health cash plan, cycle-to-work scheme
* Office breakfast every Wednesday and office drinks every Thursday, and summer and winter parties
Our values
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency – Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
Entrepreneurial Spirit – Own It, Drive It, Make It
A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.
Accountability – Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere.
Metrics-Driven Results – Outcomes Over Activities
Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.