Assistant Director of Customer Support
Wandle is a south London housing association with a clear sense of purpose, providing homes and services to a diverse range of communities. With a strategy centred on Right Homes, Right Services and Right Support, the organisation is focused on strengthening the quality, consistency and experience of services for customers.
The Assistant Director of Customer Support sits at the centre of that ambition, bringing together key operational services across housing, neighbourhoods, income and the contact centre. It is a role that shapes how customers experience Wandle day to day, both in their homes and in their communities.
This is a broad and visible leadership role. It carries responsibility for service performance, customer experience and operational delivery, alongside oversight of budgets, planning and risk. Leading multidisciplinary teams, the focus is on creating clarity, building confidence in services and supporting a connected and consistent customer journey.
The role also plays an important part in how Wandle works with others. Strong relationships with local authorities and partners will support a place based approach, while close collaboration internally will ensure services are aligned, informed and responsive. The focus is on moving services forward with purpose, staying close to customers’ day to day experience, and ensuring that insight from communities continues to shape decision making and improvement.
Wandle is building momentum, with a clear focus on strengthening services and moving forward. This role will play a central part in this, bringing fresh thinking, practical expertise and a willingness to challenge constructively. It requires a leader comfortable with this level of change, able to balance pace with judgement and lead teams with confidence, while maintaining a strong focus on day to day delivery.
The role will suit a senior housing leader with experience across housing management, customer services or neighbourhoods, and a strong understanding of the regulatory and operational context. Just as important is a leadership style that is visible, collaborative and centred on a genuine commitment to customers and communities.
This role is about improving how services are experienced in practice. It offers the opportunity to contribute to Wandle’s next phase, strengthening consistency and building trust through the quality of delivery customers see day to day.
Visit https://www.join-wandle.com/ to find out more and apply. Or, for a confidential conversation, contact Holly Kennedy (07771 109401) or Ella Milward Hamylton (07398 478852) at Tile Hill.
Closing Date for Applications: Midnight on Wednesday 22nd April
To apply: To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact matthew.ashby@tile-hill.co.uk
Applications should include:
* Full contact details;
* Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
* Details of your notice period
* Notification of any dates when you are not available for an interview
At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email inclusion@tile-hill.co.uk
#J-18808-Ljbffr