Squires Garden Centre, Haliford Road, Shepperton, London, City of, United Kingdom Req #11802
05 May 2025
Role Overview
Your primary responsibility will be to provide management support to the Outdoor Sundries Department, working closely with the Centre Management Team to ensure departmental success.
Working Hours
Rota: Full time - Every Monday, Tuesday, Thursday, Friday 09:00 - 18:00 & alternate weekends, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:30
Main Duties and Responsibilities
1. Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
2. Co-operate fully with line management and product managers.
3. Take responsibility for the department in the absence of the manager.
4. Purchase within the company product range, adhering to company guidelines.
5. Provide feedback on current and new products to optimize range and stock availability.
6. Maintain good control over stock levels, including accurate ordering and clearance.
7. Work closely with relevant Product Managers to ensure optimal range and stock levels.
8. Use initiative to increase sales within the department.
9. Generate sales opportunities through customer interaction.
10. Monitor and maintain standards of appearance.
11. Organize and assign team and individual tasks based on customer service needs.
12. Handle queries and complaints courteously, referring to the Manager or Product Manager when necessary.
Candidate Profile
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, our purpose has been the happiness of those who work in it. We are committed to growing our business and promoting high standards in horticulture, catering, and retail. We seek staff who enjoy working in a friendly, energetic, customer-focused environment.
Rewards & Benefits
We aim to be known for friendliness, helpfulness, and excellent customer service, embodying the ethos ‘nothing is too much trouble for our customers’. Our benefits include:
* Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
* Holiday: 5.6 weeks on joining, increasing to 6.2 weeks after 2 years, and 6.6 weeks after 5 years.
* Bonus: Non-contractual Christmas bonus based on company profits.
* Pension: Defined Contribution Pension Plan with company contributions.
* Attendance Bonus: After one year with 100% attendance, an additional holiday day (pro-rata).
* Made A Difference Scheme (M.A.D): Recognition for outstanding customer service or initiatives, with monthly gifts.
* Learning & Development: Opportunities to enhance your skills and confidence.
* Birthday Leave: Early leave or a £25 gift voucher after 6 months or 2 years of service, respectively.
* Cycle2work Scheme: Savings on cycling equipment after 1 year.
* Child’s First Day at School: Late arrival and early departure on your child's first school day after 1 year of service.
* RHS Membership or Tree/Shrub: Choice of a tree/shrub or RHS membership annually after 1 year.
* Employee Assistance Programme (EAP): Access after 2 years of service.
* Retirement Benefits: Reduced hours with full pay for final months after 15 years of service.
* Free Parking: Available on-site for all employees.
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