Client
Our client is a prestigious, large-scale commercial destination in the heart of London, known for its innovation, architectural excellence, and commitment to delivering outstanding workplace experiences in a multi-tenant environment. The partnership has matured into a flagship account, recognised for service quality, collaboration, and continuous evolution.
Role
The Account Manager is a senior leadership position responsible for the strategic and operational oversight of a complex, multi-service contract. Reporting into the Accounts Director, you will lead a large on-site team, ensure operational excellence across all service lines, and act as a trusted partner to the client.
* Senior leadership role with full operational accountability
* Champion of service excellence and organisational values
* Key liaison between the client, stakeholders, and service teams
* Driver of innovation, performance, and continuous improvement
Responsibilities
This role combines people leadership, client engagement, and operational management to deliver an exceptional end-to-end service experience while supporting future growth and development.
* Lead, inspire, and develop a high-performing on-site team
* Ensure consistent, high-quality service delivery across all client areas
* Build and maintain strong, trusted relationships with key stakeholders
* Drive continuous improvement through insight, data, and innovation
* Manage operational performance, compliance, and financial controls