Travel Insurance Claims Handler - Cardiff (Hybrid)
Are you ready to step out of retail, hospitality, or customer service and into a professional role where your people skills really matter? Yolk Recruitment are partnering with a leading international travel insurance provider to hire a Travel Insurance Claims Handler for their Cardiff team.
This is a full-time, permanent role with a hybrid working model (2-3 days in the office), perfect for graduates who are looking to start their career in a supportive, friendly, and fast-growing team.
What you'll be doing
Managing your own travel insurance claims from start to finish
Delivering outstanding service to customers, suppliers, and third parties
Assessing claims and negotiating settlements in line with policy guidelines
Spotting potential fraud and handling complex situations with confidence
Contributing ideas to improve processes and enhance the customer experience
What we're looking for
Graduates of any degree - your skills matter more than your background
Experience in customer-facing roles, such as retail or hospitality or customer service telephone based roles
Strong communication skills and a friendly, professional approach
Organised, motivated, and able to manage a busy workload
Confidence in making decisions and handling responsibility
A genuine desire to help customers and make a difference
What's in it for you
Salary: £25,000
Holidays: 33 days including bank holidays (with option to buy or sell)
Hybrid working from a great central Cardiff office
Discounted gym membership & Cycle to Work scheme
Employee Assistance Programme, optional healthcare & dental plans
Support for professional training and qualifications to grow your career
Regular social events to connect with colleagues
If you're a graduate looking for a role that values your people skills, offers real career progression, and puts customers first, this is your chance to join a team that will support you every step of the way