Part Time Customer Service Adviser - Winchester
Job details
Posted Monday 18 November 2024
Salary £14,107.50
Location Hampshire
Job type Permanent
Discipline Customer Advisor
Reference 2161
Recruiter Name Lorna O'Hehir
Role: Part Time Customer Service Adviser
Location: Winchester
Hours: 22.5 hours a week, Monday - Friday 10.30am - 3pm, plus 2 in 4 Sat's 9am - 12pm
Salary: £14,107.50
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Responsibilities:
You will welcome, support, and advise customers on their savings accounts through a variety of methods. This role is varied and interesting, and no day will be the same. While your focus will be on providing excellent customer service, you will also be involved in cashiering, actioning admin tasks, and more.
Why work for us?
We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge-boosting workshops for you throughout the year, all underpinned through support from your team and manager.
We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts, and our wellbeing programmes, plus your birthday off.
We want to help others - As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
* Experience of working with internal and/or external customers to ensure the highest quality service experience.
* Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
* Competent in the use of Microsoft packages - Word, Excel, Outlook, and Office 365.
Interviews: 90-minute competency-based interview held in Winchester branch. We aim to interview successful applicants within 1 week.
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