Are you: · Interested in a customer service centre based training manager role with a difference? · This is a Permanent role working Full time. 35 hours per week: Mon to Fri What does the CSC Training Manager role involve?: Reporting to the head of Customer Delivery, the Training Manager will own and drive the end-to-end training and capability agenda across our customer service functions including Diagnostics, Technical Support and Installations within our Customer Support Centre. This is a hands-on, operational role focused on ensuring colleagues are competent, confident and compliant from day one, with clear accountability for onboarding, probation sign-off, upskilling and continuous improvement. You will play a key role in reducing variability, accelerating readiness and embedding consistent ways of working across the CSC. Key aspects of the role include: Designing and delivering structured, practical onboarding and technical training programmes. Translating system, process and project change into clear, operationally usable training. Partnering with QA and operational leaders to identify capability gaps and drive targeted improvement. You'll already have: · Proven experience designing and delivering training · Experience analysing quality or performance data to shape learning. · Working knowledge of Diagnostics, Technical Support or Installations workflows (or fast learning capability) · Proven experience supporting new starters and managing probation sign-off. · Strong instructional design capability. · Confidence analysing QA outputs and performance data. · Excellent facilitation and coaching skills. · Good systems understanding (or fast learning capability). · Experience supporting major system rollouts or change programmes. · Knowledge of drinks dispense, refrigeration or technical installations. · A recognised training or learning qualification is essential, such as Level 3 AET, CIPD Level 3/5, coaching accreditation or equivalent. C&G 730-7 Adult Teaching Qualification or equivalent. At Innserve, we are One Big Team. Interested in joining us?