Job overview
We are recruiting for a part time Cancer Centre Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Cancer Services at the Mount Vernon, Northwood is looking for a Receptionist to work as part of a dedicated and friendly Receptionist team.
The receptionist is responsible for welcoming the patients to the Cancer Centre to assist in the smooth running of the patients visit, by liaising with the nurses, radiographers, transport departments and other colleagues.
The receptionist will rotate between the Radiotherapy reception, Chemotherapy Suite reception, Patient Registration. The post holder will be able to work in a busy and very demanding environment especially when covering all roles during periods of sickness or annual leave.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As a receptionist you will ensure that all of our patients are welcomed into the Cancer Centre and checked in for their appointment.
Deal with any queries from patients or staff that come in by phone or email, and to ensure that all patient appointments are made as required.
The post holder will provide comprehensive support to the reception team.
Ensure that knowledge and process of Chemotherapy and Radiotherapy regimes are fully known and kept up to date to ensure that the rotation between the Chemotherapy, Outpatient reception desks, and patient registration duties runs smoothly.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation & our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly and to get the best out of you during the selection process, please let us know.
Detailed job description and main responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,714 and a maximum payment of £5,941 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* 5 Grade A-C GCE or equivalent, including English & Maths
* NVQ3 in customer Services or equivalent experience.
Desirable criteria
* Educated to Degree level
Previous Experience
Essential criteria
* Experience of working both in a team and autonomously
* Experience of working with difficult customers and challenging situations
* Experience of working in a diverse environment, valuing equality for patients and staff
Desirable criteria
* Experience working in the NHS
* Previous experience in a Health or Care setting, including private patients
Skills
Essential criteria
* Excellent written and verbal communication skills.
* Customer Care experience
* Ability to work in a flexible atmosphere without close supervision.
* Ability to liaise effectively with a wide range of multi-disciplinary staff.
* Strong customer care skills, treating people with dignity and respect.
* Ability to input data accurately, checking, and reconciling figures
* Ability to work under pressure to deadlines with minimal supervision.
Desirable criteria
* Comprehensive understanding of patient needs.
* Diary management
Knowledge
Essential criteria
* Knowledge of office systems including Microsoft Office, Word, Outlook, and Excel
* Willingness to undertake in-house training required as required
* Previous receptionist experience
* Experience of electronic patient record systems eg PAS
* ECDL or equivalent
* Understand Department of Health legislation relating to overseas visitors
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day
* Good communication skills, particularly telephone manner.