Role overview
Location: Harrogate
Salary: £13.45 per hour
Working Hours: 37.5 hours per week, 0800- 1700
Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About the role
1. Answering phone calls in an efficient and professional manner.
2. Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name, company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
3. Greeting visitors and contractors ensuring all names and details are logged and recorded in the correct book on reception and notifying the appropriate member of staff. All visitors must have appointments and be accompanied at all times.
4. To work as part of the Front of House team in the delivery of task to fulfil the contractual requirements.
5. To project a professional and positive image at all times, to both internal and external customers.
6. To ensure that processes regarding the access of staff and visitors into the premises are adhered to.
7. To assist with meeting room bookings when required.
8. To provide back-up administration support as and when required.
9. To uphold and promote the good name of EMCOR UK at all times.
10. To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
11. To develop an understanding of EMCOR UK in order to improve personal contribution to the company and all staff interacted with.
12. To carry out as requested any other office duties, which are normal custom and practice.
13. To undertake sufficient training to ensure knowledge of the systems required to facilitate the position.
14. To escalate all feedback for quick resolution.
15. To communicate effectively with all colleagues to prioritise work and encourage excellent feedback.
16. Management of day to day inventory and stock control.
17. To load and unload deliveries if required and safe to do so.
18. Monitor and respond to environmental system alarms within the unit.
19. Collection, use of x-ray, sorting and delivery of post across site.
20. Ensuring compliance with manual handling, risk assessments at all times.
21. Reconfiguring meeting and conference room furniture and equipment as directed.
22. To carry out PPM and reactive tasks as instructed.
23. Provide assistance to third parties as and when required.
24. Act upon reasonable requests and instructions from FOH Supervisor, Contracts Manager and Client.
25. To work reasonable overtime as and when required.
26. IT literate for spreadsheets, database and general word applications essential.
EMCOR UK benefits
27. Industry leading maternity & paternity policies
28. Refer a friend scheme – worth £500 per referral
29. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
30. Extensive learning & development opportunities, including opportunities for progression
31. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
32. Bike To Work Scheme
33. Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
34. Dental scheme
35. Access to health assessments
36. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.