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Technical Support and Operations Engineer, bolton, greater manchester
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Client:
European Tech Recruit
Location:
bolton, greater manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Technical Support and Operations Engineer | SaaS / Software Consulting
A specialist construction cost engineering practice with expertise in infrastructure and an SaaS offering is looking to hire a Technical Support and Operations Engineer to join the company in Manchester.
About the Role:
As a Technical Support and Operations Engineer, you'll be the bridge between our clients and our technical expertise. You'll not only resolve complex issues but also contribute to the continuous improvement of our systems and processes. Your work will directly impact client satisfaction and the overall efficiency of our operations.
What You'll Do:
* Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships.
* Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently.
* Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives.
* Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs.
* System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment.
* Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement.
* Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution.
Your Skills and Attributes:
* Client-Centric Communication: Exceptional verbal and written communication skills with the ability to translate technical concepts for diverse audiences.
* Analytical Prowess: A strong analytical mindset to dissect complex problems and develop effective solutions.
* Technical Proficiency: Solid understanding of software solutions, database querying (SQL Server, Oracle), and scripting languages (Bash, Python).
* Cloud Expertise: Experience working in an AWS environment.
* Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting.
* Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
* Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams.
* Industry Standards: ITIL certification is required.
* Ticketing System Proficiency: Experience with Jira Service Management or a similar ticketing system.
* Experience: Minimum 5 years of experience in software client support.
By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice https://eu-recruit.com/about-us/privacy-notice/
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