Role: IT Helpdesk Engineer Location: Worthing (office & local client sites) Salary: £30,000 - £35,000 Type: Full-time About the Role A growing managed IT services and cyber security provider is seeking a motivated IT Helpdesk Engineer to join its technical team. This is a mid-level role suited to someone with hands-on experience in Level 1 and Level 2 support, looking to develop their skills across a broad range of technologies. You'll act as a key point of contact for end users, delivering high-quality technical support both remotely and on-site, while contributing to a collaborative and forward-thinking IT environment. Key Responsibilities * Provide 1st and 2nd line support via phone, email, and ticketing systems * Diagnose and resolve hardware, software, and connectivity issues * Escalate more complex technical problems where required * Manage and track tickets through to resolution * Deliver desk-side and remote support to users Infrastructure & Systems Support * Administer Windows Server environments (2016/2019/2022) * Manage Active Directory (users, groups, permissions, GPOs) * Support DNS, DHCP, file and print services * Perform routine maintenance, patching, and monitoring Microsoft 365 & Email * Administer Microsoft 365 (users, licensing, policies) * Support Teams, SharePoint, OneDrive, and Outlook * Troubleshoot Exchange Online and email-related issues * Assist with MFA and security configurations General IT Duties * Set up and configure laptops, desktops, and peripherals * Support onboarding and offboarding processes * Maintain asset registers and documentation * Contribute to knowledge base and internal documentation * Travel to customer sites when required Requirements Essential: * 2-4 years' experience in IT support / helpdesk * Strong L1 & L2 troubleshooting skills * Experience with Windows Server & Active Directory * Microsoft 365 administration experience * Solid understanding of Windows OS environments * Strong communication skills and customer focus * Ability to manage multiple tasks and priorities Desirable: * Driving licence * Microsoft certifications * Experience with ITSM tools (e.g. ticketing systems) * Basic networking knowledge (TCP/IP, VPNs, firewalls) * Exposure to Intune or endpoint management tools * Experience supporting hybrid/remote environments What's on Offer * £30,000 - £35,000 depending on experience * Structured training with progression into cyber security * Certification support and ongoing development * Supportive, collaborative team culture * 23 days holiday plus bank holidays