Job Title: Transport Contracts Monitoring Officer Salary: £29,832 - £31,877 per annum 35 Hours per Week Location: Warndon Depot, Pershore Lane, Worcester Team: Contracts and Compliance Team Permanent Contract The Role: We are looking for a committed and detail-focused Transport Monitoring Officer to support Worcestershire County Council in ensuring that transport services across the county are safe, reliable, and compliant. This is a varied, field-based role where you will monitor contracted transport services, ensuring compliance with legislation and the council’s terms and conditions, while supporting continuous service improvement. Key Responsibilities Undertake on-site monitoring of contracted transport services across Worcestershire Ensure compliance with all relevant legislation, policies, and council standards Assess contractor performance against specifications and contractual requirements Record findings clearly and provide accurate, evidence-based reports Investigate complaints, incidents, and non-compliance, recommending appropriate action Work collaboratively with operators and internal teams to resolve issues and improve service delivery Support contract management, audit, and performance monitoring activities To support and assist with asset management and passenger transport timetable network About You – Our Competency Framework We are seeking candidates who can demonstrate the following behaviours: Delivering Results Takes responsibility for monitoring activities and follows through on actions Works efficiently and manages time effectively across a varied workload Maintains high standards of accuracy and attention to detail in all reporting Working Together Builds positive and professional relationships with colleagues, contractors, and stakeholders Works collaboratively to resolve issues and improve outcomes Shares information appropriately and supports team objectives Communicating and Influencing Communicates clearly and positively, both verbally and in writing Produces concise, accurate reports based on evidence Is able to challenge non-compliance constructively and professionally Customer Focus Understands the impact of transport services on residents and service users Strives to ensure safe, reliable, and high-quality services Responds appropriately to concerns, complaints, and feedback Making Evidence-Based Decisions Collects and evaluates information from monitoring activities Makes balanced, informed judgements based on facts and policy Identifies risks and escalates issues where necessary Personal Responsibility and Accountability Works independently and uses initiative in a field-based role Maintains integrity and professionalism at all times Takes ownership of compliance and safeguarding responsibilities Essential Requirements Experience in a compliance, monitoring, transport, or contract-related role Strong observational and reporting skills Good knowledge of relevant transport legislation (or willingness to learn) Full UK driving licence and access to a vehicle What We Offer A role where you can directly improve services for Worcestershire residents Supportive team environment and professional development Benefits: You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Worcestershire County Council - Why work for us? Some of these offers include: Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know! Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government. Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation. Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. If you are passionate about quality, compliance, and public service, we would welcome your application. Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents. A pplication Closing Date: 7th June 2026 Anticipated Interview Date: w/c 22nd June 2026 For further information please contact: Pete Smith, PSmith6@worcestershire.gov.uk Attached documents Transport Contracts Monitoring Officer jdps 22nd May 25.docx