Assistant Night Manager
Location:
Hoar Cross Hall, Staffordshire
The Role:
As part of our Front of House team you will play a
critical role in creating the best first and last impression, from welcoming
guests on arrival through to waving our guests off at the end of the day,
delivering an experience that brings them back again and again.
This role is key to driving operational success and
guest satisfaction in the reception department that features our Porters. The
focus of the role is driving the quality standards and incorporating the
company’s Vision, Mission and Commitments into the department on a day-to-day
basis. Maximising sales, yield and cost management is also a key part of this
role.
About Us:
Nestled in the heart of Staffordshire, Hoar Cross
Hall combines the elegance of a stately home with the indulgence of a luxury
spa resort. Offering an unrivalled guest experience, our estate boasts
exquisite dining venues, expansive gardens, and a world-class spa. At Hoar
Cross Hall, we're committed to delivering exceptional service and creating
unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our
guests as a friend of the family and to create positive memorable experiences
during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and
positivity. We train you for skill, nurture you to grow and achieve your goals…
Why Join Us:
* Work in a stunning, historic estate with a commitment to excellence
in hospitality.
* Competitive Rate of Pay.
* Complimentary use of the leisure and spa facilities.
* Free lunch from our staff canteen.
* Complimentary Spa Day at Hoar Cross Hall or Eden Hall on work
anniversaries.
* Employee Benefits Programme.
* Free Parking.
* Discount on overnight stays and spa days.
* 30% discount on food and drink.
* Excellent Induction and training programme.
* Opportunities for professional development and career advancement.
Role Specification:
* Ensure smooth day-to-day
operations in alignment with the company’s Vision, Mission, and
Commitments.
* Supervise and develop the
reception and porter teams, focusing on high-quality service, efficiency,
and professionalism.
* Maximise revenue and
maintain effective cost management.
* Maintain high standards for
reception duties, including handling financial transactions and guest
communications.
* Ensure team familiarity with
all sales procedures and promotions.
* Conduct regular performance
reviews, appraisals, and training.
* Encourage innovation and lead
changes.
* Attend meetings and actively
participate in departmental improvements.
Your skills and expertise:
·
Strong leadership skills with a focus on
team coaching and development.
·
Detail-oriented with strong
organizational and communication abilities.
·
Adaptability and willingness to embrace
change and innovation.
·
Commitment to exceptional customer
service and efficient operations.
Shift Patterns:
·
Full-time
·
42.5 hours per week
·
Typical shift pattern: 22:00 – 07:00
·
Please note this is a Nights position.
Full flexibility is required as the role will include weekends and Bank
Holidays.
People say you can’t choose your family, well we choose you to be part
of ours.