Job Description – Assistant Manager
Location: Residential House, EH17
Line managed by: Residential Manager
Salary: Competitive (inclusive of location and on call allowance)
Minimum of 3 years experience in a supervisory role in a residential childcare setting or a minimum of 5 years experience in a supervisory role in a related field.
Minimum of HNC and SVQ3 essential.
SVQ Level 4 in Care or equivalent or the ability to complete these qualifications within a given timescale is essential.
Hours of Work: 40 hours per week (may include evenings/weekends)
Employee Benefits:
* Enhanced Overtime rates at Easter, Christmas and New Year
* Private Medical and Dental cover**
* Access to electric vehicle salary sacrifice scheme
* Cycle to Work Scheme
* Access to Blue Light Card Scheme offering significant high street savings
* Long Service Recognition Award
* Employee referral scheme (£300)
* Auto enrolment in compliant pension scheme
* Attendance awards (2 x 6 monthly £750 draw, 1 x Annual £1000 draw)
* Free PVG check
* Fully paid and accredited suite of training
* Access for all new staff to 'Head Start', a proprietary induction programme supporting new staff introduction to the role and the sector
* Meals on shift, free parking on 'site', employee recognition, team building and celebration events.
Job Purpose and expectations
Phoenix Abbey is delighted to begin recruitment for our stunning new home in Midlothian. Starting with the position of Assistant Manager.
Over the coming months, we'll be hiring for a wide range of roles across the team.
The Assistant Residential Manager role will support the Residential Managers in the efficient running of the residential home. You will be largely responsible for assisting the Residential Manager in the efficient operational management of the house as well as providing excellent care to the children and young people. The Assistant Manager will have responsibility for managing a team of staff, therefore, you must be experienced in motivating and providing support to colleagues when necessary. As part of ongoing professional development, you would also be required to highlight training needs, organise and oversee the completion of training plans, supervision, rota management and have an excellent understanding of the Health and Social Care Standards. The Assistant Manager will have the ability to set, monitor and meet key performance indicators, which are also an essential part of this role. You must have considerable experience and be confident of providing exceptional care and support to enhance the residential experiences of vulnerable young people. You will be able to demonstrate a sound value base and be comfortable placing the young people at the centre of your practice.
The Assistant Manager will be directly accountable to the Manager, to support the role of the Manager and deputise in their absence, taking responsibility for the management of the service, including the staff team, practice, budget, resources and the welfare of children and young people. The Assistant Manager will participate in an on call rota to ensure effective management across services on a 24/7 basis.
The post holder will share responsibility for ensuring that all practices are developed and performed within the organisational policies and procedures and the legislative framework pertaining to children and young people. Safeguarding children and vulnerable people is a priority for all employees.
Our primary aim is to create an environment of constant warmth, predictability, and responsiveness to need, with the opportunity for children to experience new models of adult/child and peer group relationships. It is our belief that, in these new relationships, children can experience conflict with positive rather than negative resolutions. However, the nature of residential work is varied and, in many instances, unpredictable. All Managers are therefore expected to work in a flexible way and tasks that have not been covered in the job description may need to be undertaken.
Main duties will include assisting the Manager with devising and monitoring of systems to ensure that the staff team carries out all duties and responsibilities as prescribed within their job descriptions, relevant occupational standards, Health and Social Care Standards and policies and procedures. As part of an ongoing professional development, you would also be required to highlight training needs, organising and oversee the completion of training plans, supervision, and rota management. There may be occasions when the Assistant Manager will be expected to work flexibly to include weekends and evenings.
Whilst the Residential Manager guides the work of the Assistant Manager there is an expectation that the post holder is able to deputise in the Manager's absence and should therefore be comfortable working with autonomy. At all times, the Assistant Manager is expected to conduct themselves professionally and adhere to Phoenix Abbey Policies and Procedures, and to achieve this they will successfully complete induction and ongoing training.
Key Duties and Responsibilities
* To support the development of a style of leadership and organisational culture to ensure open and participatory management and practice, promoting the wellbeing of individuals and a positive image of residential care
* Participate to establish an enabling culture, and effectively manage a provision which enables children and young people to achieve optimal outcomes in a safe and secure environment.
* Implement practices which foster positive working relationships productive networks with all stakeholders and local communities.
* To actively assist with the selection, recruitment, and retention of staff to ensure a safe, nurturing, and positive environment.
* Support HR related matters including investigation and disciplinary matters where required.
* Have responsibility for the development and motivation of teams, individuals, and self to enhance performance, whilst ensuring all staff are fully aware of their role.
* Ensure staff team are supported and supervised on a 24/7 basis which should include observation of practice across shifts.
* Contribute to the management and monitoring of budgets to achieve efficient and effective use of resources and delivery of a high-quality service.
* Contribute to the strategic direction and development of the service, consulting and working with others to produce proposals and plans as required.
* Taking due regard of legislation regulation and organisational policies, develop, implement, and monitor systems which ensure standards are achieved to ensure a high quality of care in an environment that affords protection and safety.
* To undertake such other tasks deemed appropriate to the post and the remit and development of the service.
The above job description forms part of your main terms and conditions of employment. The Company reserves the right to vary duties and responsibilities at anytime within legal notification frameworks, however, not outside what is considered reasonable to the original post.
IN ORDER TO PROGRESS TO INTERVIEW STAGE, A FULL APPLICATION AND SELF DECLARATION MUST BE SUBMITTED. BOTH OF THESE ARE AVAILABLE IN THE VACANCIES SECTION OF OUR WEBSITE.
INTERVIEWS WILL BE HELD ON 30TH SEPTEMBER 2025
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Cycle to work scheme
* Discounted or free food
* Free parking
* Health & wellbeing programme
* On-site parking
* Private dental insurance
* Private medical insurance
* Store discount
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person