Temporary | Theale, Berkshire | Monday to Friday
About the Role
We are looking for a motivated IT Technician to join our clients Desktop Support Team on a temporary basis. In this role, you will provide 1st and 2nd line IT support, ensuring incidents and service requests are managed efficiently and resolved to a high standard.
You will play a key role in supporting end users across the organisation, maintaining IT systems, and ensuring assets and services operate effectively within a regulated ISO environment.
To be considered for this role
You will be required to have a minimum of 3 years UK based relevant work experience, be able to commute easily to Theale and have previous 1st & 2nd Line experience.
Key Responsibilities
* Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required
* Escalate issues to third-party providers or internal infrastructure teams when necessary
* Build strong relationships with remote sites and users to improve the overall IT support experience
* Perform routine IT tasks such as password resets, file restores, new account setups, and user access management
* Assist with new starter device builds, onboarding, and induction training
* Maintain and update IT documentation, onboarding guides, knowledge base articles, and FAQs
* Ensure IT assets are accurately recorded and maintained in the asset register in line with ISO 27001 compliance
* Install and patch software and devices using standard tools and procedures
* Support and maintain local area network infrastructure, escalating issues where required
* Maintain local hardware stock and peripherals
* Assist with IT projects and routine maintenance tasks including system patching and monitoring
* Support reporting on IT service desk calls, asset management, and backup status
* Assist with change requests and compliance activities relating to ISO standards such as ISO 27001 and ISO 9001
Skills & Experience
Essential
* Experience providing 1st / 2nd line support in Windows environments
* Strong knowledge of Windows 10 & 11
* Experience with Active Directory and Microsoft 365
* Experience working within a service desk environment managing incidents and escalations
* Excellent communication, organisational and troubleshooting skills
* Ability to multitask and work effectively in a team environment
* Strong attention to detail and a logical approach to problem solving
Desirable
* Experience with macOS environments
* Knowledge of Windows Server 2016/2019/2022
* Experience with Microsoft Hyper-V
* Experience working in a hybrid Azure AD / Entra ID environment
* PowerShell scripting experience
* Experience working in ISO regulated environments
* Professional certifications such as CompTIA A+, Network+, or Microsoft certifications
* Degree in Information Technology, Computer Science, or related field (or equivalent experience)
Additional Requirements
* Enhanced DBS check required
* Strong commitment to maintaining high standards of service, safety and compliance
Why Join Us?
This is a great opportunity to join a dynamic IT support team, gain exposure to enterprise IT environments, and contribute to delivering high-quality technical support across the organisation.
If you are a proactive IT professional with strong troubleshooting skills and a passion for supporting users, Louise would love to hear from you.
Email: louise.sand@121personnel.co.uk
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