Overview
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. The Role: As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. You must be able to work on a Wednesday, Friday, Saturday and Sunday. Shifts will be scheduled between 7:00am-8:30pm.
Responsibilities
* Provide outstanding customer service, with personalised and attentive service to ensure every customer feels valued.
* Communicate effectively in verbal and written forms to engage with customers and convey information clearly.
* Address customer questions and resolve issues quickly and efficiently.
* Demonstrate eagerness to learn and pursue ongoing professional development.
* Recognise the importance of setting and achieving targets in a retail setting.
* Collaborate with team members to deliver excellent customer service and achieve centre goals.
* Be flexible to work shifts that may include evenings, weekends and some bank holidays.
About Us and Diversity
At Pets at Home, everything we do is about understanding and caring for pets. We value diversity and are committed to creating opportunities for exceptional talent and potential in our communities. We welcome candidates whose skills and experience may not perfectly align but who can contribute through their values and behaviours. We encourage applications from all walks of life.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in stores
* Discretionary annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
Application notes
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
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