An excellent opportunity has arisen for a Concierge Security Officer to join Kingdom Services Group Ltd, working at a supported living site in Hastings, TN34 area. Shifts: On average 44 hours per week. 4 On 4 Off Nights, shifts as per site rota. 21.00 pm am. Pay: £12.45 per hour This role requires a criminal background check via the Disclosure and Barring Service. If you already have a DBS certificate, and are registered with the DBS Update Service, please inform our Onboarding Team of this. If you are the successful candidate, we will ask for your permission to access the DBS Update Service and we may also need to view your disclosure certificate. Person specification: - A valid SIA licence; or applied for / Own transport preferred - A full five year checkable employment history; - Excellent customer service skills; - Previous experience in a similar role is desirable. - Excellent communication skills are required both written and verbal. - Have a good level of judgement professionalism. - IT skills - Physically & medically fit - Be of smart appearance - Enthusiastic and willing to develop new skills - 2 - 5 years' experience would be advantageous - Must have the ability to deal with the emergency services The Role: Deliver a high quality concierge and security service to our clients Responsibilities: - Act as an initial point of contact - Ensuring overall safety and security of the premises out of hours - Responds to all faults within the premises as discovered. - Monitor access to the premises and visitors - Meeting the requirements of health and safety policies and practices - Reporting incidents and anti-social behaviour - Effective recording of information - Implementing policies and procedures to ensure effective service delivery - Advises management promptly of any signs of problems or concerns about a client - Reporting repairs to maintenance contractors by using appropriate systems - Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination Knowledge and Experience - An understanding of Health & Safety at work & the likely issues to occur in a residential building. - A mature & non-judgmental attitude to working with a client group that may present challenging behaviour - Effective Communication - Articulate, ability to communicate effectively with people from all backgrounds & seeks to understand & be understood. Writes clearly & concisely - Teamwork - Considerate & supportive, flexible & responsible Examples of our fantastic colleague welfare includes: - • Great people management • Contributory Pension Scheme • A real career pathway • Professional development training • Company award scheme • Awards & Commendations • Colleague web portal At Kingdom we take pride in our ability to develop our employees beyond their starting role within the company. We will make sure you meet all the requirements for your role as well as using existing funding programmes to open up a whole host of career opportunities for you. The qualifications on offer include courses such as First Aid, Customer Services, Team Leading and Conflict Management to name but a few and you will be supported on your training journey with access to the latest e-learning software and equipment.