Patient Pathway Coordinator - Stroke - 12 month fixed term contract
The closing date is 22 June 2026
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team. The role is vital for the smooth running of the Stroke service.
Main duties of the job
Reporting to the Service Manager for Acute Medicine & Stroke you will work closely with the Administrative and Clerical team to support the administration and scheduling of outpatient activity for the Stroke Medicine Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
Working within the Stroke POD (administrative team) the post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require you to manage and support queries from patients, GPs, clinicians, managers and fellow staff. Excellent telephone skills and good IT proficiency will be essential in helping with day-to-day duties.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Person Specification
Knowledge
* Computer literate, with experience of using a keyboard
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
* Knowledge of health and safety
* Understanding of principles of equality and diversity
* Understanding of medical terminology
* Knowledge of healthcare administrative systems and processes
* Knowledge of Stroke pathways
Qualifications
* Good general education with GCSE or equivalent in English at grade C or above.
Experience
* Experience of using a full range of IT/Patient administration systems
* Experience working with DictateIT3, iClip, iFIT
* Experience working in an administration role in a hospital/health care setting
Skills
* Knowledge & awareness of diversity and human rights as appropriate to your role
* Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
* Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
* Ability to provide a customer focused service
* Knowledge of dealing with customer complaints and experience of customer care.
* The ability to prioritise tasks effectively without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£33,262 to £36,027 a yearp.a incl of HCAS Outer (on Pro rata basis)
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