Ready to lead a team that shapes outstanding customer experiences?
At Evri, we're transforming how our customers feel every time they reach out for help. Our Customer Service teams are at the heart of that mission - driving fast, effective, empathetic support that truly makes a difference.
If you're energised by coaching others, thrive in a fast-paced environment, and love finding smarter ways to solve problems, this could be your next exciting move.
Join us as a Customer Service Team Manager (12-month FTC – Maternity Cover) and lead a high-performing team of Advisors who deliver service excellence across every conversation, channel, and customer moment.
What you'll be doing
As our Customer Service Team Manager, you'll lead, motivate and develop a team of around 15 Customer Service Advisors—creating an environment where people feel supported, empowered and inspired to perform at their best.
You'll champion brilliant basics, remove barriers to great customer outcomes, and ensure your team consistently delivers fast, effective resolutions across all contact types.
• Lead, coach and develop your team through regular 1:1s and huddles.
• Build a positive, high-performing team culture.
• Drive strong performance across KPIs, including speed to resolution and complaint handling.
• Use insights and feedback to improve team engagement and custo...