Clerical Officer
Manchester University NHS Foundation Trust
We are eager to a candidate who are highly motivated, enthusiastic and who enjoy a challenge to join our large and diverse team in a very busy yet rewarding environment. On joining the Reproductive Medicine Department the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.
The role of the Clerical Officer requires attention to detail, organisation and prioritisation skills. The successful candidate will have excellent communication skills and will demonstrate flexibility and a commitment to improving the patient experience.
Responsibilities
* Answer calls from patients, direct them within the department and book appointments.
* Greet people at the reception area, ascertain their requirements and respond accordingly, recording attendance for clinic appointments and scans.
* Assist in booking appointments for patients as directed by clinical staff and the management team.
* Provide telephone service responding to queries, relaying messages, liaising with other departments and taking patient treatment requests.
* Record all admissions and discharges on the ward in appropriate databases (e.g. HIVE).
* Register patients on the Meditex (IVF EPR System) and update records in a timely manner.
*** Please see detailed job description for the full list of tasks ***
About the Trust
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people every year and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work, and we offer equal opportunities for everyone and support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Contact Details
For further details or informal visits contact:
Dom Adamo – Team Manager – domenico.adamo@mft.nhs.uk – 0161 276 6000
Alaika Rashad – Team Manager – alaika.rashad@mft.nhs.uk
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative
* Hospitals and Health Care
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