Join to apply for the eCommerce Manager - Marketplace role at Shanghai VIM Industrial Design Co., Ltd.
This isn't a strategy role where you'll spend your days in meetings talking about growth. It's a doing role. You'll be the one actually driving it. Holland & Barrett is scaling its Marketplace range. That means more suppliers, more products, and more complexity. We need someone who knows how to manage that – someone who's worked in a Marketplace environment, understands the mechanics, and can spot commercial opportunities and act on them. If you're looking for a role where you can make things happen, keep reading.
The Role
What You'll Actually Be Doing
* Owning the Marketplace strategy and driving growth across new and existing ranges.
* Building and nurturing supplier relationships that go beyond transactional – think strategic partnerships that unlock stock depth, speed to site, and killer listings.
* Using data like a pro to spot trends, optimise performance, and make decisions that move the needle.
* Collaborating with commercial, digital, UX, product, and ops teams to ensure our Marketplace feels seamless to customers and aligned with our wider strategy.
* Forecasting demand, managing replenishment, and finding smart ways to shift excess inventory.
* Making sure our Marketplace doesn't just grow, it thrives.
How We Know You're Nailing It
* Marketplace sales are up. Way up.
* Our product listings are optimised, our conversion rates are climbing, and our customers are coming back for more.
* Suppliers love working with us and we're their first call when they've got something new.
* Our Marketplace complements our core range, not competes with it.
* You're the go-to person for insights, ideas, and action.
Location
This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.
What You'll Need
* Solid experience in supplier management and Marketplace trading. Amazon, eBay, Mirakl, or similar – you get how it works and how to win.
* Commercial acumen and negotiation skills that make suppliers sit up and listen.
* A data‑first mindset you know your way around analytics platforms like GA, Tableau, Metabase, and you use them to drive decisions.
* A deep understanding of eCommerce from customer journeys to trading cycles.
* Experience with CMS and merchandising tools to optimise digital performance.
* The ability to work cross‑functionally and bring people with you even when the pace is fast and the pressure's on.
What We Offer
Let’s be honest – no one applies for a job just for the mission. You want to know what’s in it for you. Here’s a taste:
* The salary's competitive – we'll talk numbers early.
* 25% off everything at H&B – even the fancy supplements.
* Pension contributions – because future-you deserves a break.
* Perks from other retailers – discounts, advice, and savings from brands you actually use.
* And more – we won't list every perk, but it's more than just free fruit and an open play area.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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