Job Details: End User Computing Team Leader
Full details of the job.
Vacancy Name
Vacancy Name End User Computing Team Leader
Vacancy No
Vacancy No VN227
Employment Type
Employment Type Full-Time
Business Name
Business Name PayPoint Network Ltd
Location
Overview of the role and what will you be doing
The Desktop Support Team leader (EUC) will provide a hands on approach to ensure that incidents and requests are logged, progressed effectively within defined service level agreements, and managed to an agreed time scale. The ideal person will have a proven track record in the installation, support and maintenance (to an advanced level) of EUC Windows, Mac devices, including tablets, laptops, and AV Equipment. You will be able to demonstrate the management of incidents and issues through to resolution, whether that be individually or as part of a team.
The primary functions of this role will to be support the board exec team (being their main contact) and the creation of all end user documentation.
Some of the key responsibilities will be -
* Team leader responsibilities of 3 support staff
* First point of contact and prioritization of executives at all levels
* To respond to client hardware/software and networking issues received via the customer ticket logging system (ServiceNow), by e-mail, by telephone and via MS Teams
* Conduct remote troubleshooting and guide users with step-by-step instructions to diagnose issues
* Conduct regular 1-2-1’s with team members and manage progression and development of all team members
* Procurement of hardware/software/licensing according to budget forecasts
What we would like from you…
Excellent knowledge around - Windows 10/11, Mac OSX, Windows Active Directory/AAD. Microsoft 365 (All products, including Exchange, SharePoint, Teams, and Office Suites), Autopilot, Build/Rollout Desktops/Laptops, awareness of IT server infrastructure
If you have any knowledge of the following or hold a recognized qualification that would be great
* ITIL, COMPTIA A+, MCSA, MCSE or MCITP, Azure (Intune, Endpoint)
* zScaler
* ForcePoint
* Apple IOS
* Android
* Apple Business Management
* Meraki Wireless
* Microsoft AutoPilot
* Microsoft EndPoint Manager
* Microsoft MECM
* Microsoft Azure VDI
* Microsoft Teams Telephony
What can we do for you?
* Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
* On-site gym at our office (Free), and nationwide corporate rate gym membership
* Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
* Contributory company pension scheme
* Progression and Development
* Private medical insurance
* Life assurance of 3 x annual gross salary, with the option to purchase additional cover
* You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint
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