PURPOSE & IMPACT ON ORGANIZATION:
Contributes to store profitability by:
* Ensuring KPIs for a defined area within a store are met or exceeded
* Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
* Supervising and coaching team within a defined area of responsibility
* Assuming Assistant Store Manager responsibilities in the absence of the Assistant Store Manager
KEY RESPONSIBILITIES:
* Allocates resources and organises processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
* Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
* Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
* Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
* Ensures all store visits are managed professionally and confidently, utilizing all available resources
* Actively supervises and coordinates his/her team to ensure all customers receive the best service
* Understands customer expectations and coaches his/her team to meet or exceed them at all times
* Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
* Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
* Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
* Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
* Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
* Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
* Minimizes loss by implementing, monitoring and tracking all loss prevention procedures within their area
* Supports the recruitment, on-boarding, training and development of the store team
* Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
* Actively collaborates and shares best practices to drive store team performance
* Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance (additions based on market needs)
* Is a role model of the brand values and attitude by actively engaging his/her team in fitness and sporting activities
* Executes all campaigns to a high level and ensures flawless Visual Merchandising standards at all times, working with the VM Champion responsible for his/her area
* Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score