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We’re recruiting for Customer Service Representatives to join our Workplace Pensions team, with a starting salary of £23,525-£24,525 depending on experience. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9am-5pm. Some roles may offer more flexible hours, for example, 8.30am - 4.30pm.
Please use the below link to apply:
https://smrtr.io/pBQVp
Our teams are made up of professionals from diverse backgrounds including call centre, retail, hospitality, and sales.
What you'll be doing:
* The tasks are varied, involving regular communication with colleagues and customers. This role combines administrative and processing work with customer calls.
* Handling all correspondence from internal and external customers, keeping them updated on progress to ensure clarity on next steps.
* Maintaining scheme data, administering, and updating customer and client records.
* Collaborating with team members to resolve customer enquiries and issues efficiently.
* Supporting our most vulnerable customers by considering their circumstances and needs, and taking additional steps to assist them through interactions with Legal & General.
What we're looking for:
* Strong communication and administrative skills, with a passion for supporting customers regardless of their personal circumstances.
* Confidence in using a desktop or laptop and experience with MS Office.
* People who love helping others! We value straightforward, ambitious, authentic, collaborative, and purposeful individuals.
* Full induction at our office will provide you with the tools needed to succeed in helping our customers.
Colleague feedback:
"It’s great to be around people who are different from you. Our team really embraces diversity and ensures everyone feels they belong.”
“I fell in love with the job and my colleagues – and now I can’t imagine working anywhere else.”
“I’d heard L&G was excellent at supporting career aspirations – and my experience confirms that.”
Benefits include:
* Participation in our annual performance bonus and share schemes
* Generous pension contributions
* Life assurance
* Private medical insurance (permanent employees)
* At least 25 days holiday plus public holidays, increasing to 26 days after 2 years’ service, with holiday buy/sell options
* Family leave policies
* Electric car scheme via salary sacrifice
* Discounts on our products and at various retail outlets
* Modern, wellbeing-focused office spaces designed for connection and collaboration
APPLY HERE
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