* Brands: City West Country Ltd
* Full Time / Part Time: Full Time
* Locations: Exeter (Regional travel required)
* Salary: Competitive
City West Country is seeking a dynamic and experienced Aftersales Director to lead and evolve our Aftersales function across the group. Based at our Head Office in Exeter, this strategic role will be at the heart of our operational performance—driving excellence across service, parts, customer service, and warranty for both Passenger Cars and Light Commercial Vehicles.
As a key member of our Board of Directors, you will set the standard for service and profitability across a multi-brand, multi-site business. If you're commercially driven, passionate about people and customers, and ready to lead at a strategic level, this is your opportunity to make a lasting impact.
What We Are Looking For:
We’re looking for a commercially minded, customer-driven leader with a strong background in automotive aftersales. To succeed in this role, you’ll need:
* A proven track record of success in aftersales and/or sales within the motor industry
* Experience leading high-performing teams in a customer-focused environment
* Demonstrated ability to drive aftersales performance across multiple sites
* Strong commercial acumen with the ability to balance customer satisfaction and business profitability
* The flexibility and resilience to thrive in a fast-paced, evolving environment
Core Behaviours We Value:
* Driving Sales: Proactively identifies opportunities to boost sales and deliver commercial value
* Customer Focused: Always puts the customer first and looks for ways to enhance their experience
* Organised & Proactive: Manages workload effectively and delivers on key deadlines
* Analytical & Decisive: Uses sound judgment to make informed, effective decisions
* Collaborative & Supportive: Builds strong relationships and supports team development
* Self-Motivated: Brings a positive attitude and takes ownership of responsibilities
* Inspiring Leadership: Engages and motivates others to achieve outstanding results
Why Join City West Country?
For over 30 years, we’ve been a trusted name in the motor industry. As a privately owned group, we invest in our people and offer long-term career opportunities with real progression. Here is what you'll enjoy as part of our team:
* Excellent and competitive package (inclusive of competitive bonus scheme and fuel allowance)
* Scottish Widows salary sacrifice pension scheme (7% employer contributions)
* Allocation of two company vehicles, subject to the terms of the director scheme currently in place
* 25 days’ holiday + bank holidays
* Access to our exclusiveBenefits Hub– discounts on big brands
* Employee Assistance Programme
If you’re a strategic leader with a passion for automotive excellence and a proven ability to drive performance, we’d love to hear from you.
Please apply by clicking here!
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