State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members, headquartered in Johnson City, TN, with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and team members.
Primary Responsibilities:
* Review demographics, insurance, and provider information, and update records accordingly.
* Instruct new patients to complete all required paperwork and create new accounts in the computer system.
* Obtain a copy of the patient’s insurance card and driver's license.
* Update the electronic medical record system (EMR) and take patients’ photos.
* Provide the patient with the SOFHA payment and privacy policy.
* Answer patient questions and concerns.
* Schedule/Reschedule patient appointments.
* Collect payment and notate on the patient encounter form.
* Route telephone calls and record/deliver messages accordingly.
Requirements: High school diploma or equivalent and knowledge of grammar, punctuation, and sentence structure are required.
Experience: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT, and HCPCS coding, is desired as applicable.
What We Offer: State of Franklin Healthcare provides a comprehensive and competitive total compensation package, including:
* Company Provided Life and Accidental Death and Dismemberment Insurance
* Company Provided Long Term Disability Insurance
* Employee Stock Ownership Plan
* 401(k) Company Contributions
* Voluntary options for Medical, Dental, Vision, and additional Life Insurance
* Company match in Health Savings Account Plans (restrictions apply)
* Vacation, Personal, Sick and Holiday Time Off
* An array of team member perks and discounts
* Tuition Assistance Programs
* And more!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Medical Practices
Referrals increase your chances of interviewing at State of Franklin Healthcare Associates by 2x.
Get notified about new Patient Service Representative jobs in Abingdon, VA.
#J-18808-Ljbffr