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Role: Shopfloor OT (IT support with MES/Manufacturing IT Understanding)
Job Type: Permanent
Are you looking to take on a role in Shopfloor OT/IT?
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Gain access to endless learning opportunities.
As a Shopfloor OT you will join the Airbus ShopFloor Support Team and be part of team supporting manufacturing critical applications. In this role you will be responsible for day to day incident monitoring and resolution and triaging of issues and coordination with cross functional teams for timely resolution.
Day to day incident monitoring and resolution.
Interaction with client (IT & Business users) on functional issues.
Maintaining agreed SLA levels and assuring Quality of delivery at all times.
Adhere to shift rotation plan and Operating model.
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area.
Maintaining agreed SLA levels and assuring Quality of delivery at all times.
Adhere to shift rotation plan and Operating model.
IT endpoint knowledge, applicable on production lines, plus endpoint support.
Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points.
Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. Apply online now.