Responsibilities
* Act as the first point of contact for all HR related queries from staff and managers, handling calls, emails and online requests.
* Provide independent, professional HR advice on a range of employee relations matters, including sickness absence, disciplinary, grievance, performance, bullying and harassment.
* Coach managers to confidently manage absence, conduct return to work meetings and support attendance improvement.
* Take formal notes at hearings and support ER casework administration.
* Maintain accurate records of all enquiries, ensuring SLAs and KPIs are met.
* Analyse trends, produce reports and use insights to support service improvements.
* Deliver training on HR policies and procedures.
* Contribute to the continuous improvement of our HR Direct service and promote a culture of fairness, transparency and excellent customer experience.
You will also build strong working relationships with colleagues across the People Team and wider organisation, ensuring a seamless service for all.
About The Role
Are you an experienced HR professional with a passion for delivering excellent customer service? Do you thrive in a fast paced environment where no two days are the same? If so, we’d love to hear from you.
We are seeking a proactive and confident HR Adviser to join our HR Direct team -- the central point of contact for all People & OD enquiries across the Trust. As the 'front door' to the People Directorate, you will play a vital role in shaping the colleague experience and ensuring our managers receive high quality, timely support with excellent customer service.
Qualifications and Experience
* CIPD Level 5 qualified (or equivalent) with HR advisory experience.
* Brings strong knowledge of UK employment law, HR practice and employee relations processes.
* Has experience supporting managers in a busy, complex environment.
* Is confident handling sensitive, emotional or contentious issues with professionalism and compassion.
* Able to support managers and staff, with a coaching style to help them think through challenges they are working through.
* Demonstrates excellent written and verbal communication skills.
* Can work independently, manage competing priorities and remain calm under pressure.
* Has exceptional attention to detail and is committed to delivering a high quality customer service experience.
* Experience in the NHS, ESR or service desk environments is desirable but not essential.
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
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