Carrier Management Specialist
Newark - Newark Distribution Centre
Salary: £28k-£30k depending on experience
Shift Pattern: Monday to Friday
Hybrid
Role overview
As part of this role, you will be responsible for:
* Gather and Analyse Data: Collect data from internal and external sources to measure the customer and cost impact of Lost in Transit and Failed Collections.
* Provide Recommendations: Use your findings to propose actionable improvements that benefit both the customer and the business.
* Generate New Insights: Explore innovative ways to use existing data or develop new insights that better reflect the customer experience.
* Support Operational Reporting: Assist the Outsource Operations Manager with preparing and maintaining key departmental reports.
* Challenge Carrier Discrepancies: Work on reclaiming costs from carriers when parcels are lost or collections fail, ensuring we protect our customers and bottom line.
* Strengthen Relationships: Help govern and enhance partnerships with carriers and 3PL providers by refining processes and driving efficiency.
You will need:
* Proven Experience in Administration: Recent experience in an administrative role, ideally supporting operational or supplier management functions with extensive knowledge of Microsoft Excel, PowerPoint and internal systems.
* Strong Analytical Abilities: A track record of gathering, analysing, and interpreting data to drive decision-making.
* Advanced Excel Skills: Confident using spreadsheets and other tools to create reports, analyse trends, and manage data.
* Attention to Detail: Precision and accuracy in handling data, reporting, and identifying discrepancies.
* Effective Communication Skills: Experience presenting findings and recommendations to different stakeholders at all levels in a clear and concise manner.
* Problem-Solving Mindset: A proactive approach to identifying issues and providing innovative, data-backed solutions.
* Organisational Skills: Demonstrated ability to manage multiple priorities and deadlines while maintaining high standards.
* Customer-Focused Thinking: A commitment to enhancing the customer journey while driving cost efficiencies.
* Formal qualification (desirable) in Administration and Analytics, or relevant demonstrable experience.
Benefits include:
* Performance related bonus
* Product discounts on the latest tech
* A range of wellbeing initiatives
We want to make sure you have a fair opportunity to show us your talents during our application process. If you need any additional assistance with your application, please email careers@currys.co.uk.
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