Visitor Experience SupervisorLocation: Belfast Salary: £36,122 Hours: 37 hours per week Working Pattern: Monday - Saturday, scheduled between 8.00am - 6.00pm Contract: Up to 12 monthsVANRATH are delighted to be supporting a prestigious public sector organisation in the recruitment of a Visitor Experience Supervisor for an interim opportunity based in Belfast.This is an exciting opportunity for an experienced customer-focused professional with supervisory experience to join a high-profile visitor engagement team responsible for delivering exceptional visitor experiences within a unique public sector environment.The successful candidate will assist in the leadership, operation and development of the Visitor Experience Team, ensuring all visitors are welcomed, supported and provided with a professional experience at all times.Work PatternThe duties of this post require attendance on-site on each working day. There may be occasional scope for working from home, subject to business need and management discretion.The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. Working hours will be scheduled between 8.00am and 6.00pm. Due to operational requirements, flexibility will be required for late evenings and occasional public holidays.The successful candidate may also be required to work additional hours, where reasonable and necessary for the efficient delivery of the service.Uniform The successful candidate will be supplied with a Visitor Experience Team uniform including: Trousers, T-shirt and Gillet.Training The successful candidate will be required to undertake and successfully complete mandatory training including: First Aid, Fire Safety, Fire Evacuation training, including the use of evacuation chairs and designated fire elevators and Safeguarding and Child Protection training.The RoleWelcoming visitors, providing information and assisting with specific access requirementsSupporting the day-to-day management of the Visitor Experience team and deputising when requiredProviding leadership, guidance and training to Visitor Experience OfficersManaging the daily tour programme including public, private and VIP toursDelivering guided tours and presentations to groups on a regular basisOverseeing reception operations and ensuring adequate staffing coverSupporting the coordination and delivery of eventsActing as a key point of contact for event organisers and stakeholdersAssisting with publishing visitor and event information across digital and communication channelsWorking collaboratively with internal business areas to ensure smooth visitor operationsBuilding and maintaining effective relationships with Members, colleagues and members of the publicAttending meetings, taking minutes and following up on actionsProviding guidance on policy and procedural matters relating to the Visitor Experience business areaResearching and preparing accurate information and reportsUsing Microsoft Office and internal systems effectivelyProcessing invoices and supporting budget monitoring activitiesManaging records and information requests, including Freedom of Information requestsEnsuring compliance with organisational policies and proceduresCarrying out other duties as reasonably requiredEssential Criteria Applicants must, by the closing date for applications have:1. At least a primary degree, minimum 2.2 classification, in any subject. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated;ANDAt least two years' experience in a) - d) listed below:OR2. At least four years' experience in each of the following:a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.b) Experience of effectively leading, motivating and developing a team of staff, to include induction, training and performance management of direct reports.c) Communicating accurately and clearly (both in writing and orally) complex or detailed information to diverse range of stakeholders including colleagues, managers and customers or members of the public.d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders such as colleagues, managers, customers or members of the public. For further information please contact Ethan Boylan today. IND04Skills:visitor experience office Tour guide customer serviceWHJS1_NI